1. Who is responsible for your information
Golositalia FZCO, trading as Pastelerías 3L, based in Dubai, United Arab Emirates, is responsible for the personal information described in this policy. You can reach us using the details at the end of this page.
2. Information we collect
When you message us on WhatsApp
Your mobile number, WhatsApp profile name, the messages you send us, and any location pin you share.
When you place an order
The products you order and their prices, your delivery address or location, the delivery area it falls in, recipient name and phone number if different from yours, access instructions, and notes you give us — such as a cake message, design details or allergy information. We also keep a record of each order’s status (for example, confirmed, out for delivery, delivered).
When you pay
You enter your card details on a secure page hosted by Paymennt. We do not receive or store your full card number or security code. We receive the payment result from Paymennt — status, amount, currency and a transaction reference — so we can confirm your order and handle any refund.
When you visit this website
You do not need an account to browse. The website does not use analytics, advertising or tracking cookies. It uses your browser’s session storage only to remember that you have already seen the opening animation. Like any website, our hosting provider processes technical information such as your IP address and browser type to deliver and secure the site.
3. How we use your information
- To reply to your enquiries and take your order.
- To confirm your delivery area, its minimum order value and any delivery charge.
- To create your payment link, verify your payment and process approved refunds.
- To prepare and deliver your order and keep you updated.
- To handle questions, complaints and refund requests.
- To keep our systems secure, prevent fraud and meet our legal, tax and accounting obligations.
5. Marketing
We only send you marketing messages if you have agreed to receive them, and you can opt out at any time. Our newsletter sign-up is not active yet, so we do not currently collect email addresses through this website.
6. How long we keep information
We keep order, payment and conversation records only for as long as they are needed for the purposes above, including resolving questions about an order and meeting legal, tax and accounting record-keeping requirements.
7. Security
This website is served over an encrypted (HTTPS) connection. Our order system can only be accessed by authorised team members with individual accounts and role-based permissions. Card payments are handled entirely on our payment provider’s secure page.
8. Your choices and rights
Subject to applicable UAE data protection law, you can ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, or object to marketing. Contact us using the details below and we will respond to your request.
9. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last updated.
Contact us
Questions about this policy or an order can be sent to our customer care team. Please include your order reference where you have one.
- WhatsApp — orders+971 52 168 3319
- Liza+971 52 168 3319
- Sebastiano+971 50 675 7352
- Golositalia store+971 55 640 6776
- Business
- Golositalia FZCO, trading as Pastelerías 3L
- Address
- Golositalia JLT, Jumeirah Lakes Towers, Cluster C, Retail Shop C6/A, Dubai, United Arab Emirates