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Customer care

Contact Us

Questions about an order, a custom cake or delivery? Our team is here to help.

Customer care

Business
Golositalia FZCO, trading as Pastelerías 3L
Address
Golositalia JLT, Jumeirah Lakes Towers, Cluster C, Retail Shop C6/A, Dubai, United Arab Emirates

Help with an existing order

Please include your order reference and the name on the order. To cancel, change or report a problem with an order, see our Refund & Cancellation Policy.

How to order

  1. Message us on WhatsApp with what you would like. Our team confirms the items, availability and prices in AED.
  2. Share your delivery location — ideally a WhatsApp location pin — so we can confirm the delivery area and its minimum order value.
  3. We send you a secure payment link showing the total amount, including any delivery charge.
  4. Pay by Visa or Mastercard on the secure page hosted by our payment provider, Paymennt. Your order is confirmed once the payment has been verified.
  5. We prepare your order and deliver it at the date and time agreed with you.

By placing an order you agree to our Terms & Conditions and acknowledge our Refund & Cancellation, Delivery and Privacy policies.

Delivery area

We deliver across Dubai. See our Delivery Policy for the areas we cover, minimum order values and delivery charges.